Digital Products
Because digital products are delivered electronically, all digital product sales are final.
If you experience a technical issue accessing your files, please contact us, and we will gladly assist.
Physical Products
We do not accept returns or exchanges for:
- Change of mind
- Incorrect size or color selected by the customer
- Accidental purchases
Damaged, Defective, Misprinted, or Incorrect Items
If your item arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs showing the problem
Approved claims will receive a replacement or refund, as appropriate, at no additional cost.
Item needs to be unused and in the condition you received it.
Contact
Questions regarding refunds or replacements may be directed to:
custserv@touchoftrinity.com